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FAQs about Ask Us
How does Ask Us work?
You can contact us any time you have a research or library-related question. You choose how you want to contact us: online with chat, by email, by phone, or in person.
Who can use Ask Us?
Instant Messaging and Email Reference are services for current students, faculty, and staff of The Claremont Colleges. If you are not a current student, faculty or staff of The Claremont Colleges, we can help you if your question concerns a resource that is unique to the Library. You may contact us in-person or by phone.
When can I use Ask Us?
Use Ask Us whenever you have a research or library-related question. You can send an email question any time and you will usually get an answer within 24 hours. Chat, telephone, and in-person assistance are available all hours the Library is open from reference and information staff.
When will librarianchat be available to chat with me?
The easiest way to see whether staff are available to chat is to add librarianchat to your buddy list and see whether we are online. Instant Messaging assistance is normally staffed during all hours the Library is open.
Even when we're online for instant messaging, staff may be away from the computer assisting someone else. Be patient. We'll be back! During hours when the Instant Message chat service is not available, please use the Email Reference Service or one of the other Ask Us services.
Is information from my chat and email sessions confidential?
The library may save your email or the transcript of your chat session, which will be used for educational and research purposes only. We will make every effort to protect your privacy. Any information you provide will remain confidential and only library staff will have access to it.