More Information about Ask Us
How does Ask Us work?
You can contact us any time you have a research or library-related question. You choose how you want to contact us: online with chat, by email, by phone, or in person.
Who can use Ask Us?
Instant Messaging and Email Reference are services for current students, faculty, and staff of The Claremont Colleges. If you are not a current student, faculty or staff of The Claremont Colleges, we can help you if your question concerns a resource that is unique to the Library. You may contact us in-person or by phone.
When can I use Ask Us?
Use Ask Us whenever you have a research or library-related question. You can send an email question any time and you will usually get an answer within 24 hours. Chat, telephone, and in-person assistance are available on Mondays through Thursdays from 1 p.m. to 5 p.m., and on Fridays from 1 p.m. to 3 p.m.
In the spring, Ask Us will be staffed on Tuesday evenings, from 5 p.m. to 8 p.m., beginning on February 23. You will be able to use any of the Ask Us features during that time, including in-person drop-in hours, chat, or phone. We will not be staffing Ask Us Tuesday evening hours during spring break.
Is information from my chat and email sessions confidential?
The library may save your email or the transcript of your chat session, which will be used for educational and research purposes only. We will make every effort to protect your privacy. Any information you provide will remain confidential and only library staff will have access to it.